telephone: 01768 210800

sales@tradecopiers.co.uk

GDPR PRIVACY STATEMENT & POLICY

Privacy Statement

Trade Copiers Ltd take your privacy seriously. We will only collect the data required to administer your account. By contacting us either by phone, email, via our websites or in person such as by handing us your business card you give your consent for us to contact you regarding the products and services we offer.

You have the right to withdraw this consent or view/amend any data we hold on you at any time by emailing our Data Control Officer.

In order for Trade Copiers Ltd. to offer you the best service we will share some of the information we hold with third party suppliers for the purpose of consumable/parts delivery but we will never sell or pass on your data to third parties for any other reason.

You have the right to request the information we hold at any time, we will hold information securely on our servers unless you ask to be forgotten following the end of any service agreement. However, in order for Trade Copiers Ltd to comply with UK legal obligations we will retain information regarding invoices.

Privacy Policy

Who is responsible for processing your data?

Trade Copiers Ltd are the Data Controller. We are responsible for how your data is collected, stored and processed. At times, in order to offer a full service to our customers, it is necessary for us to share some of your information with third party suppliers to enable the delivery of consumables. Your personal data is never shared for marketing purposes and nor is it sold on to third parties.

Security of your personal data

When you share your information with us you have the right to expect that information to be treated with total confidentiality. It is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice. We will never use your personal details without a lawful reason to do so and only for the purpose for which was originally requested.

Using Cookies on our Websites

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit; Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. This will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal data for direct marketing

We will occasionally use your email address, phone number and/or company address to deliver marketing material or stock lists directly linked to the products we offer. We do not use any type of profiling or automated decision making systems during this process. We will hold your data for marketing purposes until such time you ask to be forgotten. For details on how to be forgotten please see the ‘Right to be Forgotten‘ section below.

Obtaining consent

By handing over your information by phone, email, letter or at a trade show, exhibition you give consent for us to contact you occasionally regarding the products and services we offer. This could happen via phone, email or postal mail. If you wish to change your marketing preferences please contact the Data Control Officer

Your Rights

Right of Access: You have the right to access a copy of the personal data we hold about you and this is known as a Subject Access Request. You can do so at any time by contacting our Data Protection Officer via email at gdpr@tradecopiers.co.uk or by calling Dik Stoddart on 07585 602834. We will respond to your request as quickly as possible but no later within 30 days of receiving the request.

Right of Erasure or Rectification:

You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. If this is the case please contact us at gdpr@tradecopiers.co.uk Your request will always be considered in light of the lawful basis we store and process your personal information. Where the legal basis permits we will carry out your request as quickly as possible. Where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but this will be fully explained to you.

If you believe there is an error with the personal data we hold about you please contact us at gdpr@tradecopiers.co.uk

Right to Object to or Restrict Processing:

Should you believe that we are processing your personal data in any way that you did not understand or agree to and wish to restrict data processing please contact us gdpr@tradecopiers.co.uk

You have the right to object to certain types of processing of your personal data. Should you wish to object to such processing we will give you the option to opt out. Should you wish to object to the further processing of your personal data please contact us gdpr@tradecopiers.co.uk

Right to be Informed:

You have the right to be informed about the collection and use of your personal data. This is commonly known as a privacy statement. We will provide you with the information about how we collect and use your personal data in various ways at the time of collecting your data, first use of your data and via our privacy statement.

Policy Updates

Any changes to our privacy policy will be communicated via our website www.tradecopiers.co.uk. You may also be notified via email and/or an update will also be sent out with invoices.

Data Breach

Should Trade Copiers Ltd suffer an event causing the loss of personal data we will inform the Information Commissioners Office with 72 hours of becoming aware of the event. Should the event pose a severe threat to the freedom of an individual we will notify you accordingly. If we feel that there is no threat to personal data we will record the event but not notify you.

Right to Complain to ICO (Information Commissioners Office)

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information please visit www.ico.org.uk/concerns

Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please contact using any the following methods: write to us at FAO Dik Stoddart, GDPR, Trade Copiers Ltd, Unit 63, Gilwilly Road, Gilwilly Industrial Estate, Penrith, Cumbria CA11 9BL email us at gdpr@tradecopiers.co.uk or call Dik Stoddart, our Data Co-ordinator, on 07585 602 834