Definitions:-
 'The Company' Trade Copiers LTD
 
'the Customer'
the person who purchases goods from the web site

1. Order Placement and Purchase of goods
 
Orders shall be placed with the company accompanied by full details of a valid credit card account. Such account shall be debited with the price of the order prior to dispatch of the ordered goods
 
2. Prices
Trade Copiers will determine the price for any item appearing on its website. Should the price of an item change after it has been purchased, but before it has been received by the customer or Recipients, the price of the item will be the latest price. Should the item be exchanged for a credit, the amount of the credit will be the amount paid by the customer.
 
3. Delivery Address
 The customer and/or Recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Trade Copiers cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, Trade Copiers has the right to charge the customer for the re-shipment of the goods to the correct address. Trade Copiers is not obliged to re-stock and refund the cost of the goods.
 
4. Returns and Exchanges 

 4.1 General Purchases
To return any items other than discrepancies and faulty or damaged items, please contact Trade Copiers by telephone, letter, fax or email within 7 (seven) days of their receipt. Trade Copiers will not authorise the return of unwanted items after this time. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. All returns must be sent back safely packed, unused, in their original packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Any import duties and original delivery costs are non-refundable.
 
4.2 In the event of your receiving any discrepancies or any faulty or damaged items, please contact Trade Copier by telephone, letter, fax or email within 7 (seven) days of their receipt, together with an image of the damaged or faulty item. No claims for discrepancies and faulty or damaged items will be accepted without such notification or after this time. Upon receipt of your notification, Trade Copiers will then contact you regarding your claim. Any returns must be authorised by Trade Copiers in advance and Trade Copiers will accept no responsibility for unauthorised returns. All returned items must be safely packed, unused and in all their original packaging. Refunds will only be made upon the safe receipt of authorised returns. Any goods which are received by the customer or Recipients damaged or faulty or not ordered will be replaced without charge providing that the company has been notified within 7 days of receipt and providing that the goods are returned to the company as received within 7 days
 
4.3 The Company will not be responsible for any losses incurred by the customer or Recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

4.4 The '10% off for Repeat Customers' is only available through the website and not over the phone. Customers first order can be on Photocopiers, Toner and InkJets. On repeat orders customers cannot get 10% off a Photocopier, only off InkJets and Toner Cartridges.
 
5. Cancellations